Well, I have a lot of respect for her. And she is a great performer.
https://www.wsj.com/articles/taylor-swift-says-it-was-excruciating-to-watch-ticketmaster-debacle-11668794783?mod=hp_lead_pos10Taylor Swift Says It Was ‘Excruciating’ to Watch Ticketmaster DebacleTicket seller’s site repeatedly crashed as fans tried to access the presale for her tour, a situation that Ms. Swift said ‘really pisses me off’Taylor Swift has responded to the Ticketmaster debacle that blocked many of her fans this week from getting tickets to her tour, saying Friday that it was “excruciating for me to just watch mistakes happen with no recourse.”
Live Nation Entertainment Inc.’s Ticketmaster, the online ticket vendor, opened its presale Tuesday to select fans who had registered in advance. Millions of people swarmed the site, causing it to crash and forcing fans to wait sometimes hours to secure seats for the “Eras Tour” next year. Some fans didn’t get tickets.
Ms. Swift didn’t publicly address the situation until Friday.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties,” she wrote on Instagram.
Ticketmaster and representatives for Ms. Swift didn’t immediately return requests for comment Friday.
Ms. Swift’s presale broke records this week, according to Ticketmaster. More than two million tickets were sold on Tuesday alone for her tour, which Ticketmaster said was more than any other artist in a single day.
The presale was only open to fans who received a code after registering with Ticketmaster’s Verified Fan program, which asked them to indicate which tour date they wanted. The program was meant to weed out scalpers and sell tickets only to fans it could verify through sales records and social-media history.
The presale continued for several days before the general sale, which had been scheduled for Friday. Ticketmaster canceled it Thursday because there weren’t enough seats left.
“We asked them, multiple times, if they could handle this kind of demand and we were assured they could,” Ms. Swift wrote.
Ticketmaster opened the presale all at once for each of Ms. Swift’s 52 U.S. tour dates. There was less congestion on the site for her 2018 tour because Ticketmaster put the tickets on sale over several days.
“It’s truly amazing that 2.4 million people got tickets,” Ms. Swift said, “but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.”